Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the average delivery time for a new sofa?
Most of our in-stock sofas are delivered within 7-14 business days. Custom-made or made-to-order pieces typically take 6-10 weeks depending on the fabric and frame selection.
Do you offer white-glove delivery and assembly?
Yes, we offer a premium white-glove service which includes room-of-choice delivery, full assembly, and the removal of all packaging materials for a flat fee.
Can I request fabric swatches before I buy?
Absolutely. You can order up to five fabric swatches for free through our website to help you see and feel the quality in your own lighting before making a decision.
What is your return policy for furniture?
We offer a 30-day comfort guarantee. If you are not satisfied with your purchase, you can return it within 30 days for a refund, minus a restocking fee and return shipping costs.
Do your products come with a warranty?
Every Sofa Land piece comes with a limited lifetime warranty on the internal wooden frame and a 1-year warranty on cushions and upholstery fabrics against manufacturing defects.
How do I care for and clean my new sofa?
We recommend regular vacuuming with a soft brush attachment and rotating cushions weekly. For spills, blot immediately with a clean, dry cloth; do not rub. Specific care instructions vary by fabric type.